Hotel repeat business threatened by health and safety issues
August 14, 2009
Following the results of a study commissioned by Check Safety First, hoteliers in the UK are being warned that they need to take health and safety issues seriously or risk losing repeat business.
More than 2,000 holidaymakers were polled by Opinion Matters, and it was learned that 88 per cent would not return to a hotel where they had had an accident or fallen ill.
The CEO of Check Safety First, Mark Harrington, said: “UK hotels may be benefiting from the ‘staycation’ phenomenon this year, but will struggle to maintain repeat business when the economy recovers if they don’t take the wellbeing of their guests seriously.”
Poor accommodation was the biggest factor in spoiling a holiday, as reported by 58 per cent of the respondents, with bad weather coming in a close second.
Food poisoning was also high on the list of factors that would spoil a break, listed by 43 per cent of those polled.
Respondents were also questioned about how they perceived resorts around the world. Mexico, the focus of the recent swine flu outbreak, was seen by less than two per cent as having top health and safety standards.
Harrington added: “On the contrary, Mexico is consistently one of our top three performing territories when audited for hygiene and safety, alongside Egypt and Spain.”
Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.
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